Introduction

Quadrant Global Pte. Ltd. (An Appen Company) ("Quadrant", "we", "us", or "our") values and respects privacy.

This Privacy Policy explains how we collect, use, disclose, process, transfer, store, and protect information in connection with our websites, products, services, datasets, and business operations. It also explains the choices and rights available to individuals regarding information that we collect or process. 

Quadrant is a global data company providing privacy conscious data products and insights, including mobile location data, point of interest (POI) data, mobility intelligence, and related datasets that support analytics, artificial intelligence, business intelligence, research, mapping, site selection, and other commercial applications. 

Our products and services are used by organizations across a variety of industries, including technology, artificial intelligence, retail, financial services, transportation, real estate, research, and analytics. 

Our data supply partners are independent third-party companies that collect information from mobile devices when using certain mobile applications and provide that information to us in different data sets for us to provide our products to clients. 

We operate as an independent data controller, determining the purposes and means of processing the information we collect, ensuring compliance with applicable data privacy laws and regulations and contractual obligations with our supply partners. We license such information to clients who operate as separate data controllers in processing the information we provide via our products. Accordingly, this Privacy Policy does not apply to our supply partners or clients use, disclosure, or other processing of your information, and you should contact them directly for questions about how they process your information and about how to exercise your privacy rights in relation to such processing. 

As independent data controllers, we, our supply partners, and clients, each have responsibility for ensuing transparency in data collection and processing and compliance with applicable laws and regulations. 

Privacy Principles

Privacy is fundamental to how Quadrant operates.

Our privacy program is guided by the following principles:

Transparency

We strive to provide clear information about our data collection, processing, and sharing practices.

Privacy by Design

Privacy considerations are integrated into the design, development, and operation of our products and services.

Data Minimization

We seek to collect, process, and retain only the information necessary to support legitimate business, operational, legal, and contractual purposes.

Security

We maintain safeguards designed to protect information against unauthorized access, disclosure, misuse, alteration, or destruction.

Accountability

We continuously review and improve our privacy practices to support compliance with applicable privacy and data protection laws.

Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to our websites
• Customers and prospective customers
• Business partners and vendors
• Individuals who communicate with us
• Users who submit privacy related requests
• Information collected in connection with our products, services, datasets, and business operations

This Privacy Policy does not apply to third party websites, applications, or services that are not controlled by Quadrant.

Country and State-Specific Terms

Additional terms may apply to you based upon the country or state in which you reside.

If you reside in a state that has enacted a privacy law, please also see the CCPA/State Specific Rights Privacy Addendum for additional information regarding your rights with respect to privacy of your personal information under such state laws, which include, without limitation, California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia, with additional states, including Kentucky, Indiana, and Rhode Island becoming effective in 2026. Our CCPA/State Specific Rights Privacy Addendum includes our California Consumer Rights Metrics as required by the California Consumer Privacy Act of 2018 and the California Privacy Rights Act (together, the “CCPA”).

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, please refer to the GDPR Privacy Addendum for additional information regarding your rights as data subjects under applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) and the United Kingdom’s Data Protection Act 2018 (“UK GDPR”)

Information We Collect

We collect information in the following ways:

Information You Provide Directly

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Company name
• Job title
• Country or region
• Communication preferences
• Information submitted through forms, events, webinars, surveys, or customer inquiries

Information Collected Automatically

When you visit our websites, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website interactions
• Referring and exit pages
• Date and time of visits
• Cookie identifiers and related technologies

Information Received From Partners and Third Parties

We may receive information from:

• Mobile applications
• SDK integrations
• Commercial data providers
• Customers and business partners
• Publicly available sources
• Analytics providers
• Marketing and advertising partners
• Other lawful sources

Dataset Information

Quadrant receives location related signals and other information from mobile applications, SDK integrations, commercial partners, and other lawful sources.

These datasets may include information relating to device activity, geographic movement patterns, points of interest interactions, and other location related attributes that support our products and services.

We rely on our partners to provide appropriate notice, transparency, and consent mechanisms as required by applicable laws.

Information Collected from Our Supply Partners

We obtain Information from our supply partners and use it to provide products to clients. Our supply partenrs are mobile application developers, publishers, owners of applications or data aggregators who primarily receive information from software development kits that are embedded directly into mobile applications. We rely on and contractually obligate all supply partners to collect Information in compliance with privacy laws, which, as applicable, may require notice, consent mechanisms, and/or limit or prohibit the use or sale of sensitive Information.

Our supply partners provide us with Information collected when you use these mobile applications and may include the following:

• Mobile ad identifiers, Apple iOS IDFAs or Google Android IDs
• Geographic location of a device, expressed in latitude/longitude coordinates
• Time of information collection, defined as a timestamp
• Horizontal accuracy of the latitude/longitude coordinates
• Carrier and connection type (e.g., cellular, Wi-Fi)
• Device information such as manufacturer, model, operating system, and version
• Device language
• Public facing (external) IP address of device
• Available or connected Wi-Fi SSID and/or BSSID names
• Vertical accuracy or altitude

To ensure compliance with all privacy laws, we restrict the collection and processing of Information from children under the age of 16 and from any sensitive locations pursuant to applicable laws.

How We Use Information

We may use information for the following purposes:

Product and Service Delivery

To provide, operate, maintain, support, and improve our products and services.

Dataset Development

To build, validate, enrich, improve, and maintain data products, analytics, and insights.

Artificial Intelligence and Machine Learning

To support the development, testing, validation, training, and improvement of artificial intelligence and machine learning applications.

Analytics and Research

To generate insights, conduct statistical analysis, improve data quality, and support research initiatives.

Communications

To communicate with customers, prospective customers, partners, and vendors.

Marketing

To provide information regarding products, services, publications, webinars, events, and other offerings that may be relevant to you.

Security and Fraud Prevention

To detect, investigate, prevent, and respond to fraud, abuse, security incidents, and unauthorized activity.

Legal Compliance

To comply with applicable laws, regulations, legal processes, contractual obligations, and government requests.

Artificial Intelligence and Machine Learning

Quadrant datasets may be used by Quadrant, its customers, and authorized partners to develop, train, validate, test, improve, and operate artificial intelligence and machine learning systems.

We maintain processes designed to support responsible data use and reduce privacy risks.

Customers and partners remain responsible for ensuring that their use of Quadrant data complies with applicable laws, regulations, and contractual obligations.

How We Share Information

We may share information with:

• Customers that license our products and services
• Service providers that support our business operations
• Analytics and research organizations
• Artificial intelligence and technology companies
• Business partners
• Professional advisors, including legal, accounting, and audit providers
• Regulatory agencies, law enforcement authorities, and government entities where required by law
• Parties involved in mergers, acquisitions, investments, restructurings, or other corporate transactions

We may also share aggregated, anonymized, or de identified information where permitted by applicable law.

International Data Transfers

Quadrant operates globally and may process information in countries other than the country where it was originally collected.

Where required by law, we implement appropriate safeguards designed to protect information transferred across borders.

Data Retention

Quadrant retains information only for as long as necessary to fulfill legitimate business, contractual, operational, and legal purposes.

Retention periods may vary depending on the nature of the information, legal obligations, customer requirements, and business needs.

When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with our retention practices.

Security

Quadrant maintains administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, misuse, alteration, or destruction.

These safeguards may include:

• Access controls
• Encryption technologies
• Security monitoring
• Vendor assessments
• Employee training
• Incident response procedures
• Periodic reviews and testing

While we work to protect information, no system can guarantee absolute security.

Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding information relating to you, including:

• Access
• Correction
• Deletion
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent
• Opt out rights where applicable

• Right to appeal a denial of a privacy rights request where provided by law

To exercise these rights, please contact us via email at privacy@quadrant.io or submit a request here.

Right to Appeal a Privacy Request Decision

If we decline to take action regarding your privacy rights request, you may have the right to appeal our decision, depending on your jurisdiction and applicable law.

To submit an appeal, please contact us at privacy@quadrant.io with the subject line "Privacy Request Appeal" and include sufficient information to identify your original request and the basis for your appeal.

We will review your appeal and respond within the timeframe required by applicable law.

If your appeal is denied and applicable law provides additional rights, we will provide information regarding any available methods for contacting the appropriate regulatory authority or submitting a complaint.

Privacy Request Metrics

Quadrant is committed to transparency regarding privacy requests.

Information regarding privacy related requests, including access requests, deletion requests, and other consumer rights requests, may be published through our Privacy Request Metrics reporting.

Cookies and Similar Technologies

Quadrant uses cookies, pixels, analytics technologies, SDKs, and similar tools to operate our websites, understand user interactions, improve performance, support security, and deliver relevant content.

You may manage cookie preferences through your browser settings or through available cookie preference tools.

Children's Privacy

Quadrant's websites, products, and services are not directed toward children.

Quadrant does not knowingly collect information directly from children in violation of applicable law.

Third Party Websites

Our websites may contain links to third party websites or services.

Quadrant is not responsible for the privacy practices of those third parties. We encourage users to review their privacy policies before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, business practices, technologies, legal requirements, or regulatory obligations.

Any updates will be posted on this page together with the revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Privacy Team

privacy@quadrant.io

Quadrant Global Pte. Ltd.
Singapore

Additional Jurisdiction Specific Rights

Additional privacy rights and disclosures may apply depending on the country, state, or region in which you reside. Where required by law, Quadrant provides supplemental disclosures and rights notices applicable to those jurisdictions.